Account & User Data Deletion
This page satisfies Google Play Store's requirement regarding Account Deletion and Associated Data Purge for the mobile app Papyria (Package: com.papyria.app).
Recommended: In-App Instant Deletion
If you have the mobile app installed, you can trigger immediate account deletion directly on your device:
- Open the Papyria app on your device.
- Tap on the Profile tab in the bottom navigation bar.
- Scroll to the Account Settings section.
- Tap Delete Account.
- Confirm the prompt to finalize permanent deletion.
✅ You will be logged out immediately and your local SQLite database will be wiped.
Web Deletion Request (if you uninstalled the app)
If you no longer have access to the app and do not wish to reinstall it, you can request full manual deletion of your account and cloud data by contacting our support desk:
Subject: Account Deletion Request - Papyria
Body: Please include the email address associated with your Papyria account (Auth0 / Google Sign-In).
⏱️ Our engineering team will process your purge request within 48 business hours and send you a confirmation email.
🗑️ Data That Will Be Erased
Upon processing your deletion request, the following data is permanently purged:
- User profile information (name, email address, Auth0 sub ID, avatar image).
- All uploaded EPUB and PDF books and their extracted text chunks.
- All vector embeddings generated for AI semantic search.
- All personal notes, highlights, bookmarks, and quotes.
- Complete reading progress, activity statistics, and history.
- All Mindie chat messages and assistant interaction logs.
Paid Plan Retention Policy:
For Pro users, recurring Stripe billing is cancelled immediately. To satisfy accounting audit standards and resolve billing inquiries, server data is scheduled for irreversible destruction following a 7-day grace period.